Frequently Asked Questions -- Yankee Online Store
1. How much will it cost to ship my order?
2. How long will it take to deliver my order?
3. How can I return my order?
4. How can I cancel my order?
5. How can I request a refund for my order?
6. How can I change my mailing address?
7. How can I change my e-mail address?
8. How can I place a gift order?
9. How can I place an order outside the US?
10. How can I place an order over the phone?
11. How can I place an order via the mail?
12. How can I contact customer service?
13. Why do some products have special handling surcharges?
Get Free Standard Shipping on orders of $99 or more!
• Standard USPS shipping to contiguous US only
• Your entire must be shipping to the same address
• Excludes certain products as noted in their descriptions
REGULAR SHIPPING RATES
Special Handling: In order to deliver your products safely, some products require special handling, packaging or shipping as noted on their information page. Special handling charges are in addition to applicable shipping rates. Surcharges always apply regardless of free shipping offers.
* All addresses outside of the Lower 48 States
** Northern Canada = NT, NU, YT
Approximate delivery times for shipments in the U.S.
Returns should be sent to the following address:
Kable Product Fulfillment
4275 Thunderbird Lane
Fairfield, OH 45014
If you wish to cancel your order, call toll-free 1-866-843-4885.
If you wish to request a refund for your order call toll-free 1-866-843-4885.
You can change your mailing address toll-free 1-866-843-4885.
You can change your e-mail address by calling toll-free 1-866-843-4885.
On the store checkout page, complete the Delivery Information form using your gift recipient's name and address. Use your name and address to complete the Billing Information form. We'll ship your order to your recipient, and identify you as the sender on the packing slip.
We currently accept orders from residents of the US and Canada.
Call toll-free 1-866-843-4885 to place your order by phone. Our phone hours are Monday-Friday from 7 A.M. to 12 Midnight ET, and Saturday & Sunday from 9 A.M. to 6 P.M. ET.
Mail your order instructions along with payment (make checks payable to Yankee Publishing Inc.) to the following address:
Yankee Publishing Inc.
PO Box 450
Mount Morris, IL 61054-0450
If you have an additional question, click here to send an e-mail to our customer service department or call toll-free 1-866-843-4885.
Special handling, packaging or shipping is require in order to deliver some products safely and securely. Special handling charges are in addition to applicable shipping rates and will always apply regardless of free shipping offers.
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