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Frequently Asked Questions -- Yankee Online Store

Frequently Asked Questions

1. How much will it cost to ship my order?
2. How long will it take to deliver my order?
3. How can I return my order?
4. How can I cancel my order?
5. How can I request a refund for my order?
6. How can I change my mailing address?
7. How can I change my e-mail address?
8. How can I place a gift order?
9. How can I place an order outside the US?
10. How can I place an order over the phone?
11. How can I place an order via the mail?
12. How can I contact customer service?
13. Why do some products have special handling surcharges?
14. What is your Privacy Policy?

1. How much will it cost to ship my order?

Current Offer: 
Get Free Standard Shipping on orders of $99 or more! 
• Standard USPS shipping to contiguous US only
• Your entire must be shipping to the same address
• Excludes certain products as noted in their descriptions

REGULAR SHIPPING RATES


​* All addresses outside of the Lower 48 States
** Northern Canada = NT, NU, YT

Special Handling: In order to deliver your products safely, some products require special handling, packaging or shipping as noted on their information page.  Special handling charges are in addition to applicable shipping rates. Surcharges always apply regardless of free shipping offers.

 

 

2. How long will it take to deliver my order?

Approximate delivery times for shipments in the U.S.

US Post Office: 10-15 business days
UPS Ground: 2-6 business days
UPS 2-Day Air: 2-4 business days
 
Canadian orders: 10-15 business days
 

3. How can I return my order? 

Returns should be sent to the following address:

Kable Product Fulfillment
Yankee Products
4275 Thunderbird Lane
Fairfield, OH 45014
 

4. How can I cancel my order?

If you wish to cancel your order, call toll-free 1-866-843-4885.

5. How can I request a refund for my order?

If you wish to request a refund for your order call toll-free 1-866-843-4885.

6. How can I change my mailing address?

You can change your mailing address toll-free 1-866-843-4885.

7. How can I change my e-mail address? 

You can change your e-mail address by calling toll-free 1-866-843-4885.

8. How can I place a gift order? 

On the store checkout page, complete the Delivery Information form using your gift recipient's name and address. Use your name and address to complete the Billing Information form. We'll ship your order to your recipient, and identify you as the sender on the packing slip.

9. How can I place an order outside the US?

We currently accept orders from residents of the US and Canada. 

10. How can I place an order over the phone?

Call toll-free 1-866-843-4885 to place your order by phone. Our phone hours are Monday-Friday from 7 A.M. to 12 Midnight ET, and Saturday & Sunday from 9 A.M. to 6 P.M. ET.

11. How can I place an order via the mail?

Mail your order instructions along with payment (make checks payable to Yankee Publishing Inc.) to the following address:
Yankee Publishing Inc.
PO Box 450
Mount Morris, IL 61054-0450

12. How can I contact customer service?

If you have an additional question, click here to send an e-mail to our customer service department or call toll-free 1-866-843-4885.

13. Why do some products have special handling surcharges?

Special handling, packaging or shipping is require in order to deliver some products safely and securely. Special handling charges are in addition to applicable shipping rates and will always apply regardless of free shipping offers.

14. What is your Privacy Policy?

We respect our readers' privacy and have outlined our full privacy policy below.

We use the information you supply us in different ways. We use your survey responses and feedback e-mail to help us improve the content and experience offered to YankeeMagazine.com users. We also use your contact information to interact with you (if that was your intention).

We will only save your contact information if you indicate that you would like to be updated on new offerings from YankeeMagazine.com. In this case we will add your name to the subscription list for the Yankee Magazine e-mail newsletter, which we send out periodically. You can remove your name from this list by following the instructions in the newsletter text.

We use cookies to enhance your visit to our site and for internal reporting. If you are visiting our store, we also use cookies to maintain your order in our shopping cart.

Yankee Magazine is published by Yankee Publishing Inc. For information you provide to us, we will not rent or share your contact information outside of Yankee Publishing Inc. without your permission—with one exception: when you enter a sweepstakes on YankeeMagazine.com, we offer it to the establishment(s) that provides the sweepstakes prize.

Yankee Publishing Inc. is composed of different operating groups. Any information we save about you will be shared among these operating groups. Occasionally, you may receive offers from these operating groups; to remove your name from those lists, follow the instructions within the communication.

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit Network Advertising's Web site.

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